Can you buy back my old device when you release a new device? GVIDO Customer Support December 03, 2017 21:41 Updated We do not buy back old devices at this time. Related articles Can I replace the battery myself? I opened the product box, but want to exchange the product with a different model or item. What is your return policy? Is there a place where I can bring in my device for a repair? I want to restart my GVIDO.