I opened the product box, but want to exchange the product with a different model or item. GVIDO Customer Support August 01, 2018 18:37 Updated Exchanges are not available at this time. Related articles What is your return policy? Do you offer a Protection Plan? Can I return an online purchase to a retail store? Can I try out an actual device before I purchase? Where can I try it? Can you buy back my old device when you release a new device?