I opened the product box, but want to exchange the product with a different model or item. GVIDO MUSIC Customer Support January 10, 2019 23:14 Updated Exchanges are not available at this time. Related articles What is your return policy? Can I return an online purchase to a retail store? Can I try out an actual device before I purchase? Where can I try it? Can I replace the battery myself? Can you buy back my old device when you release a new device?