Can I return an online purchase to a retail store? GVIDO MUSIC Customer Support December 03, 2017 21:28 Updated Online purchases cannot be returned to a retail store. Please contact GVIDO Customer Support for assistance. Related articles Does the product include a warranty? What is your return policy? I opened the product box, but want to exchange the product with a different model or item. How to set up My Library Can I replace the battery myself?