The GVIDO device can display musical scores under low battery environment. In some cases it will continue to display on an empty battery when the device will not react to any commands. Leaving your device in hibernation state for an extended period of time without charging may cause the same issue. To avoid the issues listed above, please check your battery status and charge the device as needed.
The device may take additional time to load a PDF file. Please wait for the device to fully load your file. Please try pressing the home button and test if your device will allow you to go back to the home screen or if your file does not load in a few minutes.
If the home screen does not load, please press the power button for approximately 7 seconds to reboot the device. In the event the device doesn't reboot after shutting down, please press the power button for approximately 1 second to start.
If your device only displays the home screen, please optimize your score file and reload it on your GVIDO device.