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  1. GVIDO Customer Support
  2. About the product

About the product

Device Support

  • Can it be used immediately after purchase?
  • Can I use GVIDO without a desktop?
  • Can I install songs or videos?
  • Does the GVIDO have a build-in speaker?
  • Does the GVIDO offer backlighting?
  • Can a weak, assembled music stand support the weight?

Foot Switch

  • Foot Switch doesn't respond.
  • Does it require a Bluetooth or a USB cable to connect GVIDO to the foot switch?
  • Can I turn the page using another manufacturer's foot switch?
  • Does the foot switch work with Kindle or iBooks app?
  • Does the foot switch work with devices other than GVIDO (iPad, Android tablet, etc)?

Genuine Leather Case

  • Where is the leather case made?
  • How do I put on/take off the case?
  • Can the case adjust the angle of the screen?
  • Can the case fit other devices?

Stylus Pen

  • What should I do if the pen tip becomes too short and I can't pull it out.
  • Can I write on the device without the GVDIO stylus?
  • Can I use my own wacom pen?
  • Does the stylus pen require a battery?
  • Is the stylus pen disposable?

Device Setup

  • Supplied items

Device Operation

  • It doesn't operate properly. What should I do?
  • How to turn on/ shut down my GVIDO Device
  • I want to restart my GVIDO.
  • How do I perform a factory reset on my device
  • What do I do if the score doesn't appear properly or the screen freezes.

Device Support

  • Move to SD card
  • Deleting a set list
  • Editing a set list
  • Searching for a set list
  • Creating a new set list
  • Using set lists
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