Returns are not allowed. We will replace defective or dead on arrival products as long as we are notified within 14 days of order delivery. Return shipping will be covered by GVIDO if defective.
However, return or exchange cannot be accepted for the following cases, as they are not considered as defects:
- Any opened and/or used product,
- Resale or transferred product,
- Product that has been scratched and/or damaged, or
- Music scores