Can I return an online purchase to a retail store? GVIDO Customer Support 03 December 2017 21:28 Updated Online purchases cannot be returned to a retail store. Please contact GVIDO Customer Support for assistance. Related articles Does the product include a warranty? How can I return the product? I opened the product box, but want to exchange the product with a different model or item. Can I replace the battery myself? How long is the warranty?