Is there a place where I can bring in my device for a repair? GVIDO MUSIC Customer Support 20 March 2020 20:03 Updated There is no walk-in repair facility at this time. Related articles Can I replace the battery myself? I opened the product box, but want to exchange the product with a different model or item. Does the product include a warranty? Who should I contact when I need technical support for GVIDO product? What should I do if the pen tip becomes too short and I can't pull it out.