I opened the product box, but want to exchange the product with a different model or item. GVIDO MUSIC Customer Support 10 January 2019 23:14 Updated Exchanges are not available at this time. Related articles What is your return policy? Can I return an online purchase to a retail store? Can I replace the battery myself? Can I try out an actual device before I purchase? Where can I try it? Do you offer a Protection Plan?